Contact Us
How long does it take to receive my order?
All Orders processed here takes 1-2 business days to arrive.
Delivery details will be provided in your confirmation email.
Can I get a refund for my purchase?
We always aim for make sure our customers love our products, but if you do need a refund, we’re happy to help. Just email us via “Contact us” and we’ll take you through the process.
Do reach out to our team if you have questions or concerns about your specific item. Unfortunately, we will not accept returns and refund on sale items or gift cards.
What if my item was missing, incorrect, damaged or faulty?
We sincerely apologize you received a parcel with damaged, incorrect or missing items. Do let us know by contacting us immediately (within 24 hours) so that we can evaluate the issue and make things better. Furthermore, kindly provide relevant evidence (image of the item/ parcel received, name of item, order number etc.) for better and faster verification.
Contact number: +65 8809 2934
Email: info@sakanasg.com
Office hours: Monday to Friday 8am-5pm
We regret to inform you that feedback, incorrect or defective item will not be processed after 24 hours. Truly apologize for any inconvenience caused.
Why are my products not from Japan?
Our seafood and other products are imported from ALL around the world! We take pride in providing you with the highest quality Japanese seafood at the most reasonable prices and would like to clear up the common misconception of existing customers and potential customers.
Our company collaborates with several factories across Asia to churn out top quality Japanese food products and have been doing so for almost 20 years, supplying to major supermarkets and chain restaurants in Japan! These factories are closely supervised by our company (with experience in exporting to Japan for 20 years) and makes sure all products are quality assured! The staffs working in these factories are trained professionals and handles the products carefully under a strict protocol to meet all Japanese food standards. Furthermore, our team conducts site visits to the factories frequently to ensure that quality is never compromised. However, due to COVID-19, we are unable to travel and check up on the factories physically.
Do also take note that when you see the label "Processed In", it means that raw materials (e.g. a whole Salmon) are sent over to the factories to be deboned, sliced, packed, for consumers' usage. We hope that this clears up the common misconception and social stigma of these countries (Vietnam, China, Thailand, etc) & fear of your products being "unsanitary" or "not up to standard".
What happens if I am not at home for the delivery?
Kindly keep us posted if you are having second thought on changing delivery date in advance. Due to the nature of the products, our drivers will give you a call before they are about to arrive. If the call was not responded after several times, we will leave the parcel at your doorstep, as the products will not be usable even if they are returned. We will not be responsible for any missing items left at the doorstep. Once again, we apologize for the inconvenience caused.